Privacy Policy
Last updated: February 2026
1. Introduction
Welcome to The Game Called Change (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have. By using The Game Called Change website, platform, or services, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Your name
- Email address
- Account details
- Responses you provide during onboarding
- Journal entries and written reflections
- Messages sent to the AI Coach
- Preferences and settings
- Payment and billing information
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on the platform
- Login activity
- Cookies and usage data
- Payments are processed securely through PayFast or another secure payment provider. We do not store your full payment card details on our servers.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Personalise your experience
- Recommend journeys, practices, and meditations
- Provide AI Coach responses
- Send daily emails and reminders
- Process payments and manage subscriptions
- Improve the platform and user experience
- Monitor platform performance and security
- Respond to support requests
4. Journal Entries and AI Conversations
Your journal entries and AI Coach conversations are private. We do not sell or share this content with third parties for advertising purposes. We may use anonymised and de-identified information to improve the quality of the platform, AI Coach, and recommendations. You remain responsible for the information you choose to share. Please do not include:
- Passwords
- Banking details
- Identity numbers
- Highly sensitive personal information you do not want stored
5. Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve performance
- Understand how the platform is used
- You can change your browser settings to block or remove cookies, but some parts of the platform may not work properly.
6. How We Protect Your Information
We use reasonable security measures to protect your information, including:
- Encrypted connections (SSL)
- Secure password storage
- Restricted access to data
- Secure third-party payment processing
- However, no online system can guarantee complete security.
7. Sharing Information
We may share information with trusted service providers only when necessary to operate the platform, including:
- Payment providers
- Email providers
- Hosting providers
- Analytics providers
- These providers may only use your information to help us provide the service. We may also disclose information if required by law. We will never sell your personal information.
8. Your Rights
You may request to:
- Access the information we hold about you
- Correct inaccurate information
- Delete your account
- Stop receiving emails
- Cancel your subscription
- You can contact us at any time to make these requests.
9. Children and Young Users
The Game Called Change is intended for users aged 13 and older. If you are under 18, you should use the platform with the knowledge or permission of a parent or guardian.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make important changes, we will notify you through the platform or by email.